In the webinar I recently presented in for MSP Business Management entitled “Effectively using Social Networking to build your IT Support business” (now available to view on demand) – one of the most frequent questions that came up was “Which tool do you use for Social Networking?”
Those questions that I didn’t have time to answer on the webinar, I promised to follow up with a blog post.
Add that in to the fact my friend Jeremy Epstein over at NeverStopMarketing recently encouraged me to write a blog post about the Tools I use (you can read about the tools Jeremy uses here) – and I felt compelled to write this blog combining the two ideas!
There may be a lot of overlap in the list below, but it’s more of a brain-dump than a fully blown article – still, I hope you find some useful tips! It’s a big old blog post, so I’ve divided it into sections so you can pick and choose what you read.
I’d be interested in hearing about the tools you use – feel free to post comments below, links to your own blog post, or reach out to me via Twitter.
***
Reading Blogs
I *used* to use Google Reader to manage my blog subscriptions through RSS feeds, but the truth is that nowadays I only tend to read articles that come to my attention through two channels.
Firstly – My iGoogle Homepage – this is my Web Browser “Start” page and has three columns, with my GMail, Daily Quote, a Currency Converter and Google Latitude displayed – in addition to a load of my favourite blogs. I also have three other tabs entitled “Self-Development”, “Technical” and “Entertainment” that I frequently browse through to read some of my other favourite blogs in those specific areas. These favoured blogs are always somewhat in flux – if a blog hasn’t been updated for a while, it’ll drop off my screen and another will take it’s place.
Secondly – Twitter. I tend to graze many of my favourite blogs by knowing that the author will let me know when an update is available to read. If you’ve got a blog and you’re not automatically updating your Twitter feed to let people know about new articles, you’re missing a trick.
When I’m on the move I don’t tend to read blogs unless I’ve found them through Twitter.
You can already see that Twitter is central to a lot of things I do!
Talking of Twitter, I use TweetDeck as my main Twitter feed on my PC with many Twitter groups to enable me to read what is relevant to me – you can read more about my “strategy” for managing Twitter here.
I also read Twitter a lot from my iPod Touch, using Twitterific, and from my HTC HD2 using MoTweet. Both have really nice interfaces that I’m comfortable with.
Devices
I’ve use an iPod Touch – at home, around the house. Mostly for web-browsing, reading the odd e-mail and reading Twitter – but also with the eBay App and for a few games (such as Stick Cricket!).
I also have a HTC HD2 running Windows Mobile 6.5. Why use such an old device, I hear you ask! Here’s the full answer!
On the PC front, I have three computers. My main PC is a Lenovo Thinkpad T400 laptop PC running Windows 7 Ultimate, which is tethered to a Docking Station and a single 19” TFT Monitor when at home. Yes, I hear the gasps that I’m not using a Multi-Monitor setup…
When out and about, I primarily use my beloved Samsung nc-10 Netbook running Windows 7 Starter Edition, carried around in my (in)famous brown mini-Rucksack (or “Man-Bag” as it’s been called) which also contains a Virgin Media 3G Dongle, and an international travel adaptor with USB charger and a selection of USB Cables for charging gadgets on the go.
If I’m on a journey without Wi-Fi (such as flying) then I’ll use Googlemail’s Off-Line facility and Microsoft Outlook in Off-Line mode to work through items.
I’ve toyed with moving from a Netbook to a Tablet, but the iPad doesn’t appeal to me and there isn’t much in the way of competitors out there… yet.
I also have a Gaming PC connected to a KVM (Keyboard/Video/Mouse). It’s not used so-much anymore – apart from my favourite, Age of Mythology!
I own an Amazon Kindle (3G and Wi-Fi version) and take it just about everywhere. Anywhere I think I may have some time to kill between appointments (think the Doctors Surgery, Barbers, waiting for the GG to finish clothes shopping…) the Kindle goes with me.
I love the way it allows me to download and read books anywhere, and it automagically syncs my books.
I also use the Kindle Reader on my PC and iPod Touch, both of which allow me to continue reading short bursts of a book when my Kindle isn’t to hand.
On the subject of book-reading, I use GoodReads.com to listen to friends recommendations, and to write my own book reviews which I then share with Twitter and Facebook.
I own a Flip HD camera that I use to record video interviews for use on the blog and YouTube.
At home I use a Draytek Vigor 2600G Wi-Fi Router, and have the house flooded with under floor Ethernet cabling. Every room has at least two Ethernet points, terminating in a Netgear 48-port Switch within a cabinet in the loft that is protected via UPS Battery Backup.
I also use a FON Router at home to securely share a portion of my Broadband with anyone who cares to use it.
Bookmarks and Synchronisation
If I find an article that is of interest to me, but I don’t have time to read it there and then – I use Instapaper to save it for later.
If I come across the article on Twitter, I favourite it. My Twitter favourites automatically get added to my Diigo feed.
I use Diigo for all my Web-Browser bookmarks. A small Javascript bookmark (the Diigolet) button sits on my Firefox favourites, where I can tag bookmarks with easy to find Keywords for future use. I used to use Delicious for this, but then Yahoo threatened to pull it so I moved to Diigolet.
XMarks (formerly known as FoxMarks) is installed on my Mozilla Firefox browser on every PC I use. It synchronises my Web Browsing History, Cached Passwords and Open Tabs between different PC’s – thus making sure my browsing experience is uniform across PC’s.
I use Windows Live Mesh 2011 to sync important documents between my various PC’s, and DropBox when the Apple Mac-loving crowd want to exchange files with me. Both are great tools and just “work” to enable me to get on wherever I am.
Web Browsing
You’ve already worked out that I use Mozilla Firefox as my primary PC web-browser. I love the add-on’s it offers – including IETab 2, which allows me to load those annoying sites that insist on using Internet Explorer within Firefox. Other Add-On’s I use are
- British English Dictionary
- Download Statusbar
- Google Gears
- Java Console
- LogMeIn Remote Access Plugin
- OpenDownload2
- XMarks
On my HTC HD2 device, running Windows Mobile 6.5, I use Opera Mobile 10.
Calendar/Contacts/Email/Tasks
I *live* in Microsoft Outlook. It is my trusted source for organising my personal and professional life. I heavily use Task Lists and I’m a big proponent of David Allen’s “Getting Things Done” (GTD) methodology for staying organised. On my PC’s I have Microsoft Outlook 2010 installed alongside GTD for Outlook.
I also use Outlook Notes, synchronised between my WinMo and PC, and every appointment (personal and business) goes in my Calendar.
I keep my work and personal e-mails separate though, and use GoogleMail for my personal mail (richard@tubbweb.co.uk). Every few months I’ll sync my Outlook Contacts with my Googlemail Contacts to keep the two up to date – I’d love to find a way of doing this automatically.
Microsoft BPOS is my hosted Exchange service. What can I say other than it’s reliable and it just works! Everything gets sync’d over the air to my PC’s and to my WinMo device.
I also use the Outlook Social Connector on my PC’s to get additional insight about what those who are writing to me are talking about.
Blogging
I use Windows Live Writer – a free tool from Microsoft and the best blogging tool I’ve come across.
I use the Zemanta plug-in for Live Writer to help create links, although I do find it a bit flaky.
This blog is hosted at WordPress.com.
As a blog article is published, it is automatically posted to Facebook by WordPress.com. I then manually create a short-link using Bit.ly and publish a link to the blog article to LinkedIn, Twitter, Google Buzz and occasionally, MySpace.
For leaving comments on blogs, I use a mixture of Disqus, Google Profile and OpenID. I much prefer being able to login using Twitter though.
I use Facebook primarily for personal use, but have a lot of “business friends” on there too. I use Facebook lists to ensure the right people see the right content, and regularly browse Facebook a few times a day to keep up to date.
Keyword Listening
I use Google Alerts to keep posted on a variety of keywords, ranging from the vanity (my name and my URL) to business to local interest (“Weoley Castle”).
I also use SocialOomph to keep track of more business related keywords (“IT Support”, “Managed Service Provider”, clients names, etc)
Tweetdeck comes in handy again here for tracking #Hashtags during certain events – Conferences, etc.
Note Taking
I use OneNote, but I’m not as religious at using it as I’d like.
I carry an old fashioned pocket notebook with me most places, as I find it easier to scribble thoughts down during meetings – and it seems people don’t get offended when you write down notes using pen and paper, whereas typing on an electronic device can be misconstrued as a lack of interest in the meeting.
I heavily use SnagIt for grabbing screen pics and modifying them for use in blog articles.
I’ve already mentioned I use both Task Lists and Notes in Microsoft Outlook – and I do so across a variety of platforms all synchronised back to Outlook.
Spreadsheets, Word Processing, Presentations
It’s Microsoft Office 2010 all the way for me. Excel, Word and Powerpoint. I love the way they integrate into Windows Live Skydrive for collaboration.
I very rarely use Google Apps, but it’s occasionally useful for very small documents.
When I’ve produced content, such as a White Paper or presentation, it’ll get uploaded to Scribd for future reference.
Communications
As I work from home I use a Siemens Gigaset Dual-VoIP/POTS telephone in the home office. This allows me to have both my Business Telephone (hosted with VoIPfone.co.uk) and Home Telephone (Virgin Media) on the same line, and distinguish between incoming and outgoing calls on them.
To prevent my day getting constantly interrupted by British Gas, Virgin Media and other Telemarketers who ignore my registration with the Telephone Preference Service, I use a TrueCall device which has pretty much stopped nuisance calls dead.
On the Mobile Phone, I use MagiCall to undertake the same function – dropping calls from those who can’t take no for an answer from continuously interrupting me.
Instant Messaging is via Windows Live Messenger. I rarely use it for personal reasons anymore (Facebook chat has superseded that) but it’s a great tool for keeping in touch with my business contacts.
I use Skype heavily, both for International calls, calls when travelling and for Video calls. I’ve got a Microsoft LifeCam VX-3000 in use as a Webcam, and the ability to both see and be seen by my colleagues adds a authentic dimension to Skype calls.
I also use OoVoo for IM and Video Conferencing, and it works just fine – but I’ve seen no uptake on it outside one particular client.
For Technical Support for the family, and the occasional remote control I use LogMeIn. I’m warming to TeamViewer since it’s been acquired by GFI though.
Security
Once built, PC’s are backed up with ShadowProtect Desktop from StorageCraft. I can then wipe PC’s and start from a Base Image if needed.
Critical data from each of my PC’s is synchronised to another within the house using SyncBack SE. This data is often encrypted using TrueCrypt.
All data is also backed up to the NAS, and this data is in turn backed up to Mozy Home, Amazon Cloud Storage and iDrive as well as being burnt off to DVD-R once a quarter and stored in a Fireproof safe.
My Mobile Phone is backed up on a monthly basis by Sprite Backup, both to mini-SD Card and to the NAS. My mobile is also protected by Lookout Mobile Security, which as well as stopping nasty’s, backs up my SMS and other information to the Cloud and has some additional tools to protect against Theft or loss.
Every electronic device in the house is marked with UV pen, and registered on Immobilise – the UK National Property Register.
We also have a number of CCTV cameras around the exterior of the house which record footage to a Geovision Server. Reassuringly, all we ever seem to record is local Fox Cubs play-fighting on the lawn, and Spiders making webs across the lenses of cameras. Money well spent then.
On individual PC’s I use Microsoft Security Essentials, my pick of the Anti-Virus products.
All my passwords (which are unique for every site I use) are stored in KeePass, which is synchronised between my devices using Windows Live Mesh 2011.
Finally, my GoogleMail, Flickr, Facebook and Twitter are backed up by Backupify. Yes, I use a Cloud Service to backup Cloud Services.
Photos and Videos
I mentioned I use YouTube thanks to my Flip HD camera.
I upload just about every photograph ever to Flickr, both for sharing with friends and family, and to use as an on-line backup of my photo library. I rely on the tagging facility here.
I also use a lot of photographs from Flickr under the Creative Commons license, to drop into my blog articles and presentations.
Lots of photographs find their way onto Facebook too, especially from my Mobile Phone.
PhotoBucket is used when I’m uploading photographs solely for use on eBay listings. The ability to use PhotoBucket’s HTML facility is invaluable.
I use the Image Resizer Powertool and Paint.Net to edit photographs locally.
If I’m editing videos locally, I’ll use Windows Live Movie Maker. Free, and relatively powerful.
Entertainment
I use an aging Topfield TF5800 as a dual-tuner Freeview PVR. It runs a number of cool 3rd party apps that enable me to record the Television programmes I want.
This is attached to a Sony Bravia KDL-40W4500 Widescreen Television, a Sony Blu-Ray Player and a Sony ST8-DG820 Multi-Channel AV Receiver with what feels like a billion input and output sockets.
Also in the living room, we have a Nintendo Wii (which admittedly, I only seem to play Donkey Kong and Monopoly on) and an Xbox 360 which I use to play games on-line with friends on XBox Live. Attached to the XBox 360 is also a HD-DVD unit, which allows me to play DVD’s from the loser in the Blu-Ray –vs- HD-DVD format wars.
We won’t talk about my “retro gaming” room, which has everything from Atari’s to Commodores to Dreamcasts. That’s a blog post all of it’s own… 
For home media, I run a D-Link DNS-320 NAS box with 2 x 2TB HDD’s mirrored. This stores nearly all of our Music CD’s, Podcasts and many movies and other videos.
All of our audio media is kept in a structured and tidy fashion thanks to MediaMonkey (Paid for edition) on a PC, and TwonkyServer on a server. I try to avoid the horrible iTunes wherever I can, be it’s sometimes necessary.
In the living room I also run as Acer Aspire R3610 with Windows 7 Home Edition installed. Thanks to CoreCodec this can play HD content from the network to the Television.
I’ve mentioned I’ve got an iPod Touch, which I use for Music. I also own a Microsoft Zune HD, which tends to get used for Podcasts in the car. The HTC HD2 also gets used for Podcasts when I’m walking.
We’re big fans of DAB Radio, so radios are scattered around the house (including a Roberts SolarDAB in the bathroom). One of my follies is a set of yacht speakers flush into the bathroom walls, fed by a Pinnacle Soundbridge HomeMusic wireless steaming device. It’s nice to listen to good music whilst soaking in the bath.
I listen to Spotify at home on the PC, but not too often, and only the free edition.
…
Phew! An extensive list, but there are probably others. I can see myself adding these over-time as people ask me about them – so feel free to ask me directly.
Now …how about adding yours in the comments below?
